Access and User Account
Must I have an account at my public library to borrow ebooks?
Yes. For information on how to get an account and access Bibliothèque de Terrebonne, please contact your local public library.
What should I do if I forgot the card number or password required to access Bibliothèque de Terrebonne?
Please contact your local public library for more information.
When I try to access my account, I get the error message "Access denied".
You have probably been signed out of Bibliothèque de Terrebonne. You may simply reconnect via your library's website.
Why am I asked for an email address when I first access Bibliothèque de Terrebonne? Will this address be kept confidential?
Everytime you check out a book or one of your holds is available, you will get a notification by email.
This email address will be used for the above purposes only and will not be transmitted to third parties. It will remain completely confidential.
Should the email address in my Bibliothèque de Terrebonne user account be the same as my Adobe ID?
No, you can use two different addresses. However, make sure to write down the email address that you chose when you created your Adobe ID. You will need it to set up ebooks reading devices and applications.
I made a mistake in my email address when I signed up. How can I change it?
Simply position the cursor over your name in the upper right corner and click on Account information. There you can enter your new email address and save.
My partner and I have two library cards, but we share the same email address. Can we use the same email address for each of our Bibliothèque de Terrebonne user accounts?